Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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mcj00014
Level 7

Remote not working at all

My express 4K+ remote completely stopped working. New batteries- still not working. Also tried all trouble shooting. Any help would be great having trouble contacting anyone at roku. Want to know if I can send the remote back and get a new one or would I have to get a new device ? How long is the warranty? 

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3 REPLIES 3\
RokuKariza-D
Roku Employee
Roku Employee

Re: Remote not working at all

Hi @mcj00014

Thanks for the post.

Have you tried the troubleshooting steps in this Support link: How to fix your Roku® voice or simple remote that is not working? If so and the issue persists, please reply here with the serial number of your Roku device associated with the affected remote. It can be found at the back or underneath the player itself.

I'll be able to further assist you from there.


All the best,
Kariza 

Kariza D.
Roku Forum Moderator
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mcj00014
Level 7

Re: Remote not working at all

Here is the serial number S07P2193FXJ. Please let me know new steps.  I have tried all trouble shooting and no luck.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote not working at all

@mcj00014

Thanks for the reply.

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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