Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Remote not turning off/on the tv

I have an Insignia Roku TV (about 4-5yrs old). I just bought the Roku Express + to upgrade. Everything works except turning on & off the TV. It actually even works my Vizio soundbar (on/off/volume). Which it said it won't. Smh... But I have to use my old TV/Roku remote to turn TV on/off.

I did also download the app. That will turn the tv on/off. So why won't the remote?! Frustrating! I'm not super tech savvy, but I can follow directions. Which is what I already did, so Wth?! 

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Level 21

Re: Remote not turning off/on the tv

It has to be programmed for a tv, once done the tv power and volume will control the Insignia and not the sound bar. Right now its not programmed for a tv, but the volume keys aren't empty, there are Roku commands that Express+  sees and issues hdmi CEC commands over the hdmi cable.

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