Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ArmandoF
Level 7

Remote not pairing

Hi,

I am installing a Roku Streaming Stick+ and it is stuck on the "Pair Your Remote" screen. I have tried everything and it remains stuck. The green light on the remote is blinking.

I've looked through all Troubleshooting and spoken with Support staff. Nothing has worked.

Any suggestions? This is replacing an older Roku. Could there be interference?

Thanks!

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5 Replies
DBDukes
Level 15

Re: Remote not pairing

Maybe. Unplug the old Roku. That'll halt that possibility.

I have found that experience you're encountering with weak batteries. Check and see if the remote paired anyway. If so, check the battery power.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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Tivoburkee
Level 21

Re: Remote not pairing

If you put in the batteries and remote is already blinking still press the pairing key for 5 seconds and release. 

Edmund
ArmandoF
Level 7

Re: Remote not pairing

Hi,

I’ve tried various batteries and unplugged the old Roku, still no luck 

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ArmandoF
Level 7

Re: Remote not pairing

Hi,

Thanks. That still doesn’t work unfortunately. Nothing seems to be pairing the remote to the stick. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Remote not pairing

Hi @ArmandoF,

We're very sorry to hear of the troubles. 

If you are unable to resolve the issue, please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,

Mary

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