Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Remote not pairing

OK now I’m starting to get infuriated not only did my my streaming stick take weeks to arrive I plug it into my TV is on and it says my remote is not pairing I’ve tried any and everything to get this device to work the green light is flashing the batteries are charged nothing is working I’ve watched multiple videos on the topic website is not helpful and there’s no way to contact somebody like on the phone so no one my supposed to do I’m sitting here on the floor TV not working I have another route coo device that has no problem plug it in remote automatically pairs no problem at all but this streaming is a joke and I’m over it I just want my money back at this point 

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Roku Employee
Roku Employee

Re: Remote not pairing

@Komara2428 

Thanks for the post.

We would recommend taking a look at the troubleshooting steps provided by our Support pages here:
How do I set up my Roku® enhanced "point-anywhere" remote?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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