Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Kaioxys
Level 7

Remote not pairing, no pairing button, no pairing screen.

Just got a new remote and it won’t pair. There’s no pairing button on the remote, and when I reset the Roku it doesn’t have the pairing screen. It just starts up and I can’t use the remote. New batteries don’t help.

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7 REPLIES 7\
Tivoburkee
Community Streaming Expert

Re: Remote not pairing, no pairing button, no pairing screen.

If you have to have a wifi remote that has a pairing button like roku stick, no roku remote without a pairing button in the battery compartment will ever work. Name the model of roku, and the remote model number too? 

Edmund
Roku Community Streaming Expert

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Kaioxys
Level 7

Re: Remote not pairing, no pairing button, no pairing screen.


@Tivoburkee wrote:

If you have to have a wifi remote that has a pairing button like roku stick, no roku remote without a pairing button in the battery compartment will ever work. Name the model of roku, and the remote model number too? 


Model 3910x and YY-256

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DBDukes
Community Streaming Expert

Re: Remote not pairing, no pairing button, no pairing screen.


@Kaioxys wrote:

Model 3910x and YY-256


That's an older Roku Express+ which came with an IR remote. The remote should work by putting batteries in it and pointing it at the powered up Roku.

Why do you think you need to pair that remote? What's actually going on?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Tivoburkee
Community Streaming Expert

Re: Remote not pairing, no pairing button, no pairing screen.

The new remote does it have tv power or volume keys on the side? Then that is a roku tv IR remote and it will never work with express+. 

 

YY256 isn't roku remote model number, some aftermarket universal remote?

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

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Kaioxys
Level 7

Re: Remote not pairing, no pairing button, no pairing screen.


@Tivoburkee wrote:

The new remote does it have tv power or volume keys on the side? Then that is a roku tv IR remote and it will never work with express+. 

 

YY256 isn't roku remote model number, some aftermarket universal remote?


Yes, it has volume keys on the side. I got it on Amazon. Are you saying that I should return it? 

if I buy a new remote from this website, how can I be sure that it will be the correct one?

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DBDukes
Community Streaming Expert

Re: Remote not pairing, no pairing button, no pairing screen.

Roku calls it the Simple Remote:

https://www.roku.com/products/accessories/player 

It's $15, but you can find any universal IR remote at Family Dollar, Walmart, Best Buy, etc fairly cheaply. Just check to ensure it says it supports Roku on the packaging. The advantage is not having to wait, you can be up and running as quick as you can get back from the store.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Tivoburkee
Community Streaming Expert

Re: Remote not pairing, no pairing button, no pairing screen.

Supposedly it works with your roku, read manual to get it to control roku's, I don't see any reason to return it if you can get working with roku. This it:

 

https://www.amazon.com/Universal-Control-Learning-Soundbar-Receiver/dp/B07L76F7S8/ref=sr_1_1_sspa?dc...

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.