Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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13Ame1313
Level 7

Remote not connecting to roku box

My remote will connect for a little while but then stops. I grabbed my other 2 remotes and the same thing happened. The remotes (all 3) work fine on the other 2 boxes. I have unplugged it and plugged it back in,  took out batteries, and nothing works. I love roku thats y I have 3 of them but this is the newest white one my kid got me for Christmas last year and it is already having problems.

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3 REPLIES 3\
atc98092
Community Streaming Expert

Re: Remote not connecting to roku box

Need more information. What is the model number of your Roku? Since you can't control it, look on the bottom for the number.            

Dan

Roku Community Streaming Expert

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Tivoburkee
Community Streaming Expert

Re: Remote not connecting to roku box


@atc98092 wrote:

Need more information. What is the model number of your Roku? Since you can't control it, look on the bottom for the number.            


Being white it is probably the Roku 3903 SE?

Edmund
Roku Community Streaming Expert

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atc98092
Community Streaming Expert

Re: Remote not connecting to roku box

I'm not familiar with that model, and it's not listed in the Wiki. But if it's based on the Express 3900, then it's going to be an IR remote, and there's nothing to connect. I suspect the IR window is blocked by something.

Dan

Roku Community Streaming Expert

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