Remotes & Accessories

[CMusselman17]

I just bought a tcl Roku tv, and it came with a Roku remote. However, the only thing my remote does is open an options menu. Every button on the remote does the same thing, opens and closes the options sidebar. It won’t turn the tv on or anything. Any ideas on how to fix this?

[renojim]

Try pulling up on the * button.  Maybe it's stuck.  Otherwise, it sounds like a faulty remote.

[RokuDanny-R · Accepted solution]

@CMusselman17 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv

Thanks,
Danny