Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Remote malfunction TCL Roku TV

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I just bought a tcl Roku tv, and it came with a Roku remote. However, the only thing my remote does is open an options menu. Every button on the remote does the same thing, opens and closes the options sidebar. It won’t turn the tv on or anything. Any ideas on how to fix this?

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Roku Employee
Roku Employee

Re: Remote malfunction TCL Roku TV

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@CMusselman17 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 18

Re: Remote malfunction

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Try pulling up on the * button.  Maybe it's stuck.  Otherwise, it sounds like a faulty remote.

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Roku Employee
Roku Employee

Re: Remote malfunction TCL Roku TV

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@CMusselman17 

Thanks for the post.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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