Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Bashbaugh
Level 7

Remote making high pitched

The remote is hissing and going through batteries every few weeks. 

0 Kudos
7 REPLIES 7\
RokuMary-F
Roku Employee
Roku Employee

Re: Remote making high pitched

Hi @Bashbaugh,

Thanks for the post.

Please send me a PM with your Roku account email address, details of the issue, and include the serial number of the Roku device from Settings>System>About.

Thanks,

Mary

0 Kudos
user2871368
Level 7

Re: Remote making high pitched

Was there a resolution to this?  My remote is doing the same thing, and it goes through batteries so quickly.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Remote making high pitched

@user2871368

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
user2871368
Level 7

Re: Remote making high pitched

@RokuDanny-R

I PM'd you with the serial number.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Remote making high pitched

@user2871368

Thanks for the post.

I have responded to the PM that you have sent me and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Kathy515
Level 7

High pitch sound and inoperable

I see several people have posted the same issue yet I see no actual responses on solutions. I see that they're asked for their email address and information for private messages. Can anybody please post what they've done to solve the high pitch sound coming from an inoperable remote.

Remote was working fine hours earlier. I temporary lost internet connection and in the process of reconnecting the remote is no longer working and the sound is very high pitched.

RokuKariza-D
Roku Employee
Roku Employee

Re: High pitch sound and inoperable

Hi @Kathy515

Thanks for the post.

Please reply here with the serial number/device ID of the Roku device associated with the affected remote. It can be located at the back or underneath the player itself. We'll forward it to our Support team for further assistance. 

Please keep us updated!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos