Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Pfowlie
Level 7

Remote made a popping sound and stopped working

My remote did this last weekend and doesn't work anymore.  What do I need to do?

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4 REPLIES 4\
aprilDB
Level 7

Re: Remote made a popping sound and stopped working

someone here from Roku reached out to me and sent me a new remote.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote made a popping sound and stopped working

Hello @Pfowlie

We're here to help!

We would recommend starting with the troubleshooting steps in this Support link: How to resolve issues with your Roku® simple remote or Roku voice remote

If the issue persists, reply here with the serial number of the Roku device associated with the affected remote. It can be located at the back or underneath the player itself.

Please keep us posted.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Pfowlie
Level 7

Re: Remote made a popping sound and stopped working

I went thru the troubleshooting for the remote and frankly, there is no status light at all when holding down the paring button as requested.

The serial number is: 21306D862620

Model: 3810X

Thanks!

 

 

 

 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote made a popping sound and stopped working

@Pfowlie

Thanks for the update.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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