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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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rsours6
Level 7
‎01-05-2020 05:57 AM

Remote jumping/skipping over multiple options/channels/shows.

Our roku remote just started skipping forward 2-4 options/channels/shows before stopping. We've had this for 1 year, model 3900X. We've replaced the batteries, unplugged, restarted, updated the version in settings, nothing has worked. It's making it very difficult to watch something b/c it just skips right over it. Other ideas to get it back to normal?

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Tivoburkee
Community Streaming Expert
‎01-05-2020 08:07 AM

Re: Remote jumping/skipping over multiple options/channels/shows.

Last time this happen was when the first Ultra's were released, it took an roku update to fix. If you had universal where you can change the number of repeats in the iR code helps some, but with just roku and its remote you'll have to wait for update to help, sorry.

Edmund
Roku Community Streaming Expert

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