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Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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benraines304
Level 7
‎03-19-2021 06:48 PM

Remote issues and Battery icon

I have a Roku Ultra.

It has the latest device update.

1.  It keeps put a battery icon on the top right corner of my TV..   The batteries are good.

one time it might be all green, the next time one red, than two green.

This is very annoying.   I have tested the batteries and they are good.

2.  The remote stops working sometimes.  And I have to take a battery out to get it working again.

3.  I have a remote with a pairing button..   Why do I have to have the remote pointed at the device.  If I point it away it does not work.    I thought this was a point anywhere remote.

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RokuDanny-R
Roku Employee
Roku Employee
‎03-22-2021 02:02 PM

Re: Remote issues and Battery icon

@benraines304

Thanks for the post.

The Roku Ultra comes with a point-anywhere remote. If you are experiencing issues with your remote, we would recommend taking a look at the troubleshooting steps provided by our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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