Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Remote issue with certain buttons

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Just purchased in August. Only buttons that work on/off volume and mute. Seems defective. 

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Level 19

Re: Remote issue with certain buttons

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If this isn't a Roku tv, the only roku remotes with tv controls are wifi remotes, they have to be paired to the roku for it to control the roku. Re-pair it, if you don't have access to the roku menu you will have to unplug the roku from the power, when you plug it in, in addition to starting up it also looking for wifi pairing signal. So start pressing and holding the pairing button right after the roku stops bouncing, which you'll find in the battery compartment for 3 seconds then release allow it to communicate with roku. 

Edmund

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Level 19

Re: Remote issue with certain buttons

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If this isn't a Roku tv, the only roku remotes with tv controls are wifi remotes, they have to be paired to the roku for it to control the roku. Re-pair it, if you don't have access to the roku menu you will have to unplug the roku from the power, when you plug it in, in addition to starting up it also looking for wifi pairing signal. So start pressing and holding the pairing button right after the roku stops bouncing, which you'll find in the battery compartment for 3 seconds then release allow it to communicate with roku. 

Edmund

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Level 7

Re: Remote issue with certain buttons

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I tried that, it didn't work. And wouldn't the whole remote not work rather than just a few buttons? 

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Level 19

Re: Remote issue with certain buttons

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You haven't said if this a Roku TV!! Then in that case yes just having the power and volume keys working would be strange. But if it is a Roku stick or console that can be programmed for the roku and separately programmed for your tv brand, then no having just volume and power working can easily happen if it lost pairing with roku or it was paired to a different roku altogether, the tv programming could still work.

Edmund
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Level 7

Re: Remote issue with certain buttons

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Sorry it's the Roku Streaming Stick + and not Roku TV.

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Roku Employee
Roku Employee

Re: Remote issue with certain buttons

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@VanessaK 

Thanks for the post.

If you are still experiencing an issue, please provide us with the following information: 
-Roku device model
-serial number/device ID on the Roku device
-when did you start seeing this issue?

With more information we will be able to look further into the issue.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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