Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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agarwalvikas
Level 7

Remote is draining battery every week

Please help! My Roku remote is going through batteries. I have to change weekly or else take them out when not using, it is really pain and costly to change battery so frequently,

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7 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Remote is draining battery every week

@agarwalvikas

Thanks for the post.

What Roku model device are you using?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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agarwalvikas
Level 7

Re: Remote is draining battery every week

I have roku ultra and roku serial number is YJ001R398318

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote is draining battery every week

@agarwalvikas

Thanks for the follow up.

Please be aware that the Roku Ultra (4660x) is an older device that is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here: https://www.roku.com/products/accessories/player


Thanks,
Danny

Danny R.
Roku Forum Moderator
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agarwalvikas
Level 7

Re: Remote is draining battery every week

i understand that it is older device but ideally remote should not stop working suddenly. In this way you are forcing customer to buy new one. I am not satisfied with this response.

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2ndWave
Level 7

Batteries drain really fast

I'm starting a new thread because the website won't accept "Reply" from me on other threads, I get a message saying something like "Authentication Failed".  And yes, I was (and am) logged in.

 

My remote drains batteries really bad.  They last anywhere from a couple of days to 2 weeks -- 2 weeks is exceptional.  I have done all the updates (I do them weekly already), no help. 

 

Roku Model 3921RW (or RC128, both are listed in the onscreen page)

Firmware # 2.01.19.108

Device ID JG 2887862673

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RokuDanny-R
Roku Employee
Roku Employee

Re: Batteries drain really fast

@2ndWave

Thanks for the post and letting us know about the issue you are experiencing regarding remote battery drain with your Roku device.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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agarwalvikas
Level 7

Re: Remote is draining battery every week

I didn't get any email from support team on this. Please help is solving my issues

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