Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Remote high pitched noise

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Have 2 remotes that make high pitched noises and won't work. Both have been going through batteries like crazy

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3 Solutions

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Roku Employee
Roku Employee

Re: Remote high pitched noise

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@Obxlocal 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Remote high pitched noise

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@xtraxtraonions @jaken1 

Thanks for the posts.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Remote high pitched noise

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@Jen2653190 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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27 Replies
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Roku Employee
Roku Employee

Re: Remote high pitched noise

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@Obxlocal 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Remote high pitched noise

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I am having the same issue with my Roku Premier + remote. Just started draining battery, and having high pitched squealing sound. 

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Level 7

Re: Remote high pitched noise

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Send Danny that responded to my post a PM. He got me squared away.

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Level 7

Re: Remote high pitched noise

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My roku is also making a high pitched noise.  It does not respond after changing batteries, pressing the reset button, unplugging, and does not respond or control the tv menu. What should I do?

mike

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Level 7

Re: Remote high pitched noise

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Having the same issue.  Remote is only 2 months old and have tried replacing batteries but it is no longer working at all. 

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Roku Employee
Roku Employee

Re: Remote high pitched noise

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@Mikeddd @krdahlia 

Thanks for the post.

As stated in my previous posts, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Remote high pitched noise

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Hello Danny,

Thank you for the note.  I logged in and went to your profile but there is no PM button and I don't see how I can direct message you.

The remote does not control the TV at all (high pitched noise might be the cause) so I cannot navigate to Settings>System>About.  The serial number of the device as labeled inside the battery case is: SKU3226000777

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Roku Employee
Roku Employee

Re: Remote high pitched noise

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@Mikeddd 

Thanks for the post.

I have responded to your PM and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Remote high pitched noise

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Danny -- I dont know how to send you a PM either, but here is the model number and serial number from the battery compartment of my remote:

model number: RC-AL5

P/N 06-WFZNYY-ERC580

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