Remotes & Accessories

[jklump]

My remote on  my   streaming stick quit working and I tried to re pair it. Now, when I put the batteries back in the green light in the battery compartment comes on solid and will not go off. I  have tried this several times with the same result. Please help 

[RokuDanny-R · Accepted solution]

@jklump 

Thanks for the note.

If you are having issues with your enhanced remote, we would recommend checking out the troubleshooting steps available on our Support page here: How do I resolve problems with my Roku enhanced "point-anywhere" remote?

Please keep us posted.

Thanks,
Danny

[jklump]

Fixed all problems! I think fresh batteries are the key. Mine were only 2 months old. Do these remotes eat batteries?

[BettyMilam]

I have already done all the steps in the roku support info, green light was flashing as it said it should but the remote still isn't working my tv. I see my screensaver, it worked just fine this morning.

[BettyMilam]

Thanks for the help, I had to reset/reboot my modem, redid everything the solution instructions said, remote working fine now. We had  storm & lighting everyday, because it was working fine just this morning. Betty

[CaiZa2114]

I have changed batteries, rebooted, unplugged...you name it. The light flashes green immediately after batteries are placed and the screen is stuck on “pair.” Does the enhanced work with the 3810x? Should I just take it back?

[mkat8485]

Tried this. Doesn’t work. 

[ShahMaj]

Nothing works from your link. Solid green light refuses to go.

[RokuDanny-R]

@ShahMaj

Thanks for the post.

Can you please clarify the issue you are experiencing?

With more information we will be able to assist you further.

Thanks,
Danny

[angrycustomer]

I Love it when Corporate geeks are asked for an answer and they tell you to go somewhere else to find the answer instead of answering NOW....Roku devices are badly flawed and poorly designed at best...