Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Remote freezes for new Streaming Stick+ :(

Bought a new Roku Streaming Stick + to replace my Roku 2XS, and while the install went smoothly, I immediately noticed that the new remote had a problem. Not the power on or volume controls, those work fine; but the remote's device controls freeze, for anywhere from 5-45 seconds, about half the times I press them. I know it's just the remote freezing and not the actual Roku device, because while my chosen command is frozen, I'll then use my iPhone's Roku app remote function to takeover, and suddenly the Roku responds immediately. Then, so, will the real remote... until it freezes again.

I tried replacing the remote's batteries. Still freezes.

I tried using an HDMI extender cable. Still freezes.

Is the Streaming Stick + too close to my router? - it's about 5 feet away and encased in a wooden TV cabinet.

I love the Streaming Stick + but this remote freeze-up is untenable. So here I am, begging... HELP!

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2 Replies
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Level 7

Re: Remote freezes for new Streaming Stick+ :(

For whomever may have this same problem - I solved it, at least for my own system. My router's wireless service gives me two Wi-Fi channel options: a 2.4GHz one; and a 5GHz one. My Roku was set to use the 2.4 one, which worked fine for streaming purposes by kept freezing up my remote. Then I switched my Roku to 5GHz which immediately fixed things, my remote's been working perfectly since I made the switch a week ago. I'm all good now. Hope this helps you out, too Smiley Happy

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Level 7

Re: Remote freezes for new Streaming Stick+ :(

Well, I can't suggest anything other than what I wrote in my previous post. For my problem, all elements involved - the Roku stick, the remote, my internet and wifi - they were all in perfect working order. But the issue was that my wifi provides two channels, a 2g one and a 5g one, and my Roku remote can only work using my wifi's 5g channel. I do not have ATT U-verse so I can't tell you how to navigate it. But perhaps if you call an ATT U-verse technician and read my two posts to them, they'll understand what's going on and will be able to walk you through it? Good luck Smiley Happy

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