Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Southern_apex
Level 7

Remote for roku is broke, but I cant get passed the "pair button" screen.

My 4 year old broke the roku remote. Before it stopped working completely I downloaded the app. Which is great because the app controls both roku devices. My problem is, my son restarted the roku in his room and I can't get passed the pair remote screen.. I tried going to the settings and manually setting it up, but without the remote I cant pair the app to the device.
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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Remote for roku is broke, but I cant get passed the "pair button" screen.

[post moved to appropriate board]

Hi,

Thanks for the inquiry.

If you are looking for a replacement remote for your Streaming Stick 3600, you can purchase a Roku Voice Remote available on our website here: Streaming Stick® Accessories.


Thanks,
Danny

Danny R.
Roku Forum Moderator
coyotetraveler
Level 7

Re: Remote for roku is broke, but I cant get passed the "pair button" screen.

If you can't pair your Android to get the Roku android remote, make sure you are using the same IP address as the phone. I found a problem that it couldn't use my IP address because it was looking for the signal boostr not the router. Change that an yippeee!

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JesseJ
Level 7

Re: Remote for roku is broke, but I cant get passed the "pair button" screen.

I just figured it out! If you hit the BACK button on the android remote app it bypasses this pairing screen!

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