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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Jnsmd
Level 7
‎02-08-2020 09:11 AM

Remote for Ultra 4670x requires continuos re-pairing

Remote requires to be re-paired each time it’s turned off and then back on. Sometimes it becomes impaired during watching. Firmware 2.01.19.108, remote model RC 411 being used - TV code = 1. -  happens when bandwidth saver is on and off. - internet connection is “good” (40 to 50 MBs)..

what options other than returning it for refund do I have to enable it to remain paired for extended period of time. Having to constantly re-pair it in order to use it is not an option for a $100 device. Thanks in advance for advice and support.

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Tivoburkee
Level 20
‎02-08-2020 09:47 AM

Re: Remote for Ultra 4670x requires continuos re-pairing

When a 4670 remote isn't paired it switches to IR for the roku commands and should still control the roku by line of sight. It sounds more like RF interference preventing the remote from communicating with the roku. Try moving the roku to another spot? If you want a replacement you'll have to wait until Monday for moderator to see this.

Edmund
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