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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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scudder1946
Level 7
‎05-31-2020 06:12 AM

Remote for Roku Premier + (Model 3921RW) not pairing

Enhanced Remote model RC-AL2 pairing light does not blink, but stays a solid green when batteries are installed.

I replaced batteries with new ones and tried the pairing procedures outlined in https://support.roku.com/article/208755708-how-do-i-resolve-problems-with-my-roku-enhanced-remote- but remote will not pair and the pairing light stays a solid green (not blinking).

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RokuDanny-R
Roku Employee
Roku Employee
‎06-01-2020 05:00 PM

Re: Remote for Roku Premier + (Model 3921RW) not pairing

@scudder1946 

Thanks for the post.

If you are still unable to resolve your issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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