Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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nurth
Level 7

Remote fails every few days; battery icon appears after reboot but battery at 88%

The remote started failing (non-responsive) recently; I rebooted and when the battery icon appeared I checked in Settings but it's at 88%. I have to unplug to reboot every other day now and the battery icon keeps appearing after reboot even though it's at a healthy level.

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3 REPLIES 3\
RokuDanny-R
Roku Employee
Roku Employee

Re: Remote fails every few days; battery icon appears after reboot but battery at 88%

@nurth

Thanks for the post.

Have you tried re-pairing your remote to see if that resolves the issue you are experiencing?

For more information about how to re-pair your remote visit our Support page here: How do I resolve issues with my Roku® voice remote?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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nurth
Level 7

Re: Remote fails every few days; battery icon appears after reboot but battery at 88%

Hi Danny,

Yes, sorry I forgot to mention that but I did that the first time it happened. Now when it happens I just unplug power, wait a minute, replug and I'm good. But having to do this regularly now is annoying.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote fails every few days; battery icon appears after reboot but battery at 88%

@nurth

Thanks for the follow up

If you are still experiencing the issue, can you please provide us with the following information so we can further investigate:

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

-photo/image of the issue you are experiencing

Once we have this information we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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