Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Kelchehimi
Level 7

Remote draining battery

My remote is draining my battery every couple days. What’s the fix for this? 

Model 9102R

serial YL0069497475

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5 Replies
boogernose
Level 18

Re: Remote draining battery

the fix is a new remote.

talk to @RokuDanny-R 

---A problem clearly stated is a problem half solved---.
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DBDukes
Level 16

Re: Remote draining battery

That's a Streambar, right? I have one of those, and don't have any issues with the remote. There are no headphones involved, so it can't be that causing the problem.

Shooting in the dark here, but how strong is the wireless/WiFi signal in that room. The remote is Wifi Direct, and will communicate with the Streambar on the same channel as the Streambar is connecting to WiFi. If the signal is weak, or has a lot of interference (from other networks on the same channel, for instance) it could make it work harder, draining batteries, but I've not seen Roku acknowledge that.

Perhaps others that have had the issue that was resolved may offer additional insight.

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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RokuMary-F
Roku Employee
Roku Employee

Re: Remote draining battery

Hi @Kelchehimi,

Thanks for posting in the Roku Community.

Could you please provide the serial number of your Roku Streambar by going to Settings > System > About.

Please keep us posted.

Thanks,

Mary

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Kelchehimi
Level 7

Re: Remote draining battery

YL0069497475

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote draining battery

@Kelchehimi

Thanks for the follow up.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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