Remotes & Accessories

[juanseponte]

I have a Roku Express+. My controller just scrolls down without stop when I point to the device. When I stop pointing, it stops. I tried removing and changing the batteries and restarting the device and nothing worked. The device works fine using my smartphone as controller with the app.

[dathead2 · Accepted solution]

Get a can of compressed air and try and clean it. Not sure if buttons actually pry off without damaging them but worth a shot(or just try the air without taking off first).  Maybe experiment on a button you don’t use like one of the unchangeable presets.

[RokuDanny-R]

@juanseponte

Thanks for the post.

If the troubleshooting that @dathead2 has provided doesn't solve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[juanseponte]

Thanks, it was difficult to remove the arrows button but I managed to do it with the help of a pen. I cleaned with compressed air and now it works fine!

[DiddyINC]

Somebody please help! My Roku has been working fine then randomly it gets stuck. Like it continually scrolls like I’m pressing the button. I downloaded the mobile app and took batteries out of remote and it still gets stuck! Please help ANYBODY!

[RokuDanny-R]

@DiddyINC 

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[Rasmiyyah]

Please help 

[Rasmiyyah]

Yes may I please have assistance with this issue. 

[RokuKariza-D]

Hello @Rasmiyyah

Thanks for reaching out to us.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

[dathead2]

I assume you have power cycled your Roku?  If not that’s a good place to start.