Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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juanseponte
Level 7

Remote don't stop scrolling down

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I have a Roku Express+. My controller just scrolls down without stop when I point to the device. When I stop pointing, it stops. I tried removing and changing the batteries and restarting the device and nothing worked. The device works fine using my smartphone as controller with the app.

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dathead2
Level 10

Re: Remote don't stop scrolling down

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Get a can of compressed air and try and clean it. Not sure if buttons actually pry off without damaging them but worth a shot(or just try the air without taking off first).  Maybe experiment on a button you don’t use like one of the unchangeable presets.

Roku Ultra 4660X
RokuOS 10.5.0 build 4208 (was somehow downgraded from 4210 thank goodness as cleared up many issues!)
Sony Bravia 55A8G TV

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13 REPLIES 13\
dathead2
Level 10

Re: Remote don't stop scrolling down

Jump to solution

Get a can of compressed air and try and clean it. Not sure if buttons actually pry off without damaging them but worth a shot(or just try the air without taking off first).  Maybe experiment on a button you don’t use like one of the unchangeable presets.

Roku Ultra 4660X
RokuOS 10.5.0 build 4208 (was somehow downgraded from 4210 thank goodness as cleared up many issues!)
Sony Bravia 55A8G TV
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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote don't stop scrolling down

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@juanseponte

Thanks for the post.

If the troubleshooting that @dathead2 has provided doesn't solve the issue you are experiencing, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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juanseponte
Level 7

Re: Remote don't stop scrolling down

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Thanks, it was difficult to remove the arrows button but I managed to do it with the help of a pen. I cleaned with compressed air and now it works fine!

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DiddyINC
Level 7

remote keeps scrolling

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Somebody please help! My Roku has been working fine then randomly it gets stuck. Like it continually scrolls like I’m pressing the button. I downloaded the mobile app and took batteries out of remote and it still gets stuck! Please help ANYBODY!

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RokuDanny-R
Roku Employee
Roku Employee

Re: remote keeps scrolling

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@DiddyINC 

Thanks for the post.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Rasmiyyah
Level 7

New roku express remote keeps scrolling

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Please help 

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Rasmiyyah
Level 7

Re: New roku express remote keeps scrolling

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Yes may I please have assistance with this issue. 

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RokuKariza-D
Roku Employee
Roku Employee

Re: New roku express remote keeps scrolling

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Hello @Rasmiyyah

Thanks for reaching out to us.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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dathead2
Level 10

Re: remote keeps scrolling

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I assume you have power cycled your Roku?  If not that’s a good place to start. 

Roku Ultra 4660X
RokuOS 10.5.0 build 4208 (was somehow downgraded from 4210 thank goodness as cleared up many issues!)
Sony Bravia 55A8G TV
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