Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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CasaE
Level 7

Remote doesn't work at all...continually "pairing"

The Roku remote won't work at all now. Here are my steps that led me here:
Tried to use remote - intermittently worked: it would pause (buttons not working), then work again. I was trying to change from 2.4g to 5g. I finally went through the steps and then it said it failed to connect.

Now Roku remote doesn't work at all. Changed batteries. No change.

Went through these steps: https://support.roku.com/article/208755708 and when started the "pairing", it would go through its process, home screen shows up and then it started pairing again.  I finally hit the pairing button again and it stopped. I did not do #4 or #5.

The only button that worked is the TV on/off button.

I repeated step #3. Then the display showed I'm NOT connected to the internet (it did not say this before). THe buttons started working intermittently.

Now I'm trying to set up Wifi. It's connectected to my 2.4g band (as it was before i started all this), but buttons still are intermittently working. 

Please help - thanks.

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6 REPLIES 6\
CasaE
Level 7

Re: Remote doesn't work at all...continually "pairing"

I also tried resetting ROKU. Still works intermittently. Like I may have to wait 5 or 10 minutes to make a button work.

BTW, I have Roku Streaming Stick +.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote doesn't work at all...continually "pairing"

@CasaE 

Thanks for the post.

If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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richie1
Level 7

Re: Remote doesn't work at all...continually "pairing"

Having the same problem:  remote pairing light blinking continually with fresh out of the package batteries and remote pairing message on the TV screen comes on repeatedly.  Removed batteries, unplugged Roku wi-fi power source for five seconds, plugged in the Roku wi-fi power source, Roku screen comes up, reinstalled remote batteries.  Remote pairing light continues to flash, Roku pairing message on TV repeats.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote doesn't work at all...continually "pairing"

@richie1 

Thanks for the post.

Please see my previous post and I'll be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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richie1
Level 7

Re: Remote doesn't work at all...continually "pairing"

I'll look for your previous post.  Why didn't you copy and paste?

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richie1
Level 7

Re: Remote doesn't work at all...continually "pairing"

I see there's three seconds vs. ten seconds of holding the remote pairing button.  There's the possibility of the router-modem signal interfering with the remote signal.  There's the possibility the pairing problem could be the Roku "player".  I'll recheck the remote pairing protocol, but if disconnecting the router-modem, won't the Roku "player" have a problem?  Or is it just the remote and TV.  Conflicts.  Then I'll reconfigure the router-modem with the Roku "player".  And more fresh batteries from Duracell via Amazon in case they were held in the warehouse too long.  No date on the battery package.  Thanks, I'm new to this "community" site.  Hmm.  May want out of electronics-communications and buy content, no streaming.  It's all so easy... if you ask the right questions, find the right answers, find the information source, the site, and can work it and all.

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