Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Dherries
Level 7

Remote does not work

This equipment is just **bleep**. I have 3 different roku sticks and two of them have issues. I have done all I can but one of them just does not work. I cannot make any of the buttons work. OF COURSE THERE IS NO PHONE NUMBER THAT YOU CAN CALL.  I think both remotes need to be replaces but how do I do that?  

I can see that I am not the only one complaining about this junk.

[personal information]

 

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Remote does not work

Hello @Dherries

Thanks for reaching out here in the Community!

Please let us know the troubleshooting steps that you've done so we can see what steps we should take next. Also, have you tried running the troubleshooting steps on this link: How do I resolve issues with my Roku® voice remote?

If the issue persists, reply here with the serial number of the Roku devices which can be found at the back of the sticks. 

We look forward to hearing from you shortly.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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