Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Silviarojas
Level 7

Remote does not respond and drains every battery put in within 3 hours

Hi,

 

bought my Roku and unfortunately have not been able to watch and or use roku more than 5 times because the remote never responds. The batteries are changed within 3 hours of use as the remote drains the battery rather quickly. The remote seem to be faulty as the batteries die right away and does not respond.

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DBDukes
Community Streaming Expert

Re: Remote does not respond and drains every battery put in within 3 hours

Which Roku device? Include the model number.

Which Roku OS version?

Settings > System > About

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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makaiguy
Community Streaming Expert

Re: Remote does not respond and drains every battery put in within 3 hours

Short battery life is a common complaint.  I have had 5 Roku devices over the years yet I have never had this problem.  I have never heard anybody suggest why some have this problem and others do not.

As I have thought about this, the only thing I have come up with relates to those remotes that connect to the Roku via wifi-direct (i.e. the point anywhere remotes that must be paired to the Roku). If your router is configured to use a WiFi channel that is crowded with other nearby routers trying to use the same channel, your remote may be working too hard to communicate with the Roku and running the batteries down. 

If that's the case, setting your router to a less crowded WiFi channel may help with your battery life.  This should also improve the data rate between your Roku and your router.

You can install an app on your phone or tablet that will show you how crowded the various wifi channels are in your location and allow you to determine the least crowded channel for you to use.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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