Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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mmurphy05
Level 7

Remote dies every week

My remote for Roku Streaming Stick+ dies every single week.  Don;t use it for gaming or headphones.  Only use it coupoe times a week to watch TV and every week I have to change the batteries.  Is there a fix for this?  If not I will return it.  Thank you.

26 Replies
Sathyaprasad
Level 7

Re: Remote dies every week

Even we are facing same issue.

Needed to replace batteries every week, after the purchase in last November. Please suggest what could be wrong.

OSCAR-56
Level 7

Re: Remote dies every week

Mine does the same thing, just not as much. About every other week.

PabloAVG
Level 9

Re: Remote dies every week

This is because someone thought it would be a great idea to use wifi direct to control the Roku Stick. I only we knew before buying...

MaryFranco
Roku Employee
Roku Employee

Re: Remote dies every week

Hi everyone,

Thanks for the posts.

Please perform a system restart from your Roku device. This will update your remote to the latest version. This can be done by navigating to Settings > System > System Restart. After you perform the system update, continue to use your device as normal and monitor the remote battery percentage listed under Settings > Remotes > About. Additionally, if you had moved your Roku device power source to a wall outlet to help address this problem, you may now reconnect the USB cable to your TV's USB port if preferred.
Please let us know if you notice any improvements in battery life or if the issue is persisting.
Thanks,

Mary

juager
Level 7

Re: Remote dies every week

I performed the upgrade as covered and I still have an issue of the remote draining the batteries.  It used to happen in a week and now it's out to two weeks.

3810X

YH008G577534 

Software 9.4.0

Build 4200-50

MaryFranco
Roku Employee
Roku Employee

Re: Remote dies every week

Hi @juager,

Thanks for the update.

If you are unable to resolve the issue, please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,

Mary

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greyman318
Level 8

Re: Remote dies every week

Mine does it EVERY DAY. Sometimes I can pop the batteries in and out and get it to work again, though several times I have had to re-pair it. I have tried every "Troubleshooting" trick on here and none have a permanent solution. Very annoying and an obviously defective design by Roku who by the looks of all the posts on this issue doesn't want to own up to selling cheap equipment. Customers should not have to deal with this.

WE NEED A BETTER SOLUTION TO THE PROBLEM!!!

I wonder if Amazon Fire Sticks are on sale?!

Teamrev
Level 8

Re: Remote dies every week

@MaryFranco 

Hello Mary,

It seems like you and @RokuDanny-R have both been responding to these battery issues but neither of you have yet responded as to why many of us who sent you pm's about our remote and have done the update are still having issues. How are we supposed to try other steps to remedy the situation when roku has taken away the ability for us to communicate thru pm's and you both just keep asking for people to pm you?

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juager
Level 7

Re: Remote dies every week

3810x

Serial YH008G577534

Software Version 9.4.0  Build 4200-50

[personal information removed]

0 Kudos