Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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morganpc
Level 7

Remote died and will not pair

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My remote randomly died. I’ve been using the smartphone app but then I needed to do a factory reset on my #Roku Premiere+ (4630 series) to link it to my Roku account. Now I can’t use my Roku because the remote is dead (it has new batteries and the pairing button doesn’t work). I don’t know who to contact to get the remote replaced (it died young). 

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DBDukes
Community Streaming Expert

Re: Remote died and will not pair

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@morganpc 

The device is out of warranty. If that is the original remote, so is it.

You can pick up a universal remote at Family Dollar, Walmart, Best Buy, etc, for under $10. Just be sure it says it supports Roku.

You can get a Roku Voice Remote from Roku, Walmart, Best Buy, etc. for $20.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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2 REPLIES 2\
Tivoburkee
Community Streaming Expert

Re: Remote died and will not pair

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That is way out of warranty, do what the rest of us have to do, purchase a new remote. I  purchased over $1000 worth of remotes from roku just last year. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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DBDukes
Community Streaming Expert

Re: Remote died and will not pair

Jump to solution

@morganpc 

The device is out of warranty. If that is the original remote, so is it.

You can pick up a universal remote at Family Dollar, Walmart, Best Buy, etc, for under $10. Just be sure it says it supports Roku.

You can get a Roku Voice Remote from Roku, Walmart, Best Buy, etc. for $20.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."