Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Remote control went crazy

My remote control went crazy and is not working. If I click the left arrow it goes up. If I click the mute button it turns it off. The pairing button does not work. And yes it has new batteries,  and I have disconnected the the stick cable from the electricity. Please help!

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Level 20

Re: Remote control went crazy

You didnt mention your Roku model # and firmware version: Settings/System/About

(You can use the Roku Remote app from your phone/tablet to check this information)

If its a stick, make sure you are not using the TV to power it - use the supplied USB AC wall adapter

Did you remove the batteries for a minute or two and replace them?

Does the pairing button start flashing green when you hold it for at least 5 seconds?

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Community Streaming Expert

Re: Remote control went crazy

The problem could be at the remote end, but it also could be that the Roku is receiving the correct signals but is reacting improperly.  

These things are just little special purpose computers. Like their big brothers sometimes clearing things out by restarting them is all it needs.

If you have sufficient control via the remote, restart via Settings > System > System restart (Or for Roku TV: Settings > System > Power > System restart)

If you can't control via remote, try pulling the power plug to the device for a minute or so then plugging it back in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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