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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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vgesner
Level 7
‎04-08-2020 11:59 AM

Remote control acts dead but it is not batteries

Remote acts like the batteries are dead. Won't connect. The phone remote won't connect , just circles. The source on the tv remote shows to My screen. So ROKU is on 

More information.  The network on ROKU search says, Gesner 5 and my phone says gesner 5.

Our home has two choices Gesner or Gesner 5.

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RokuDanny-R
Roku Employee
Roku Employee
‎04-08-2020 01:44 PM

Re: Remote control acts dead but it is not batteries

@vgesner 

Thanks for the inquiry.

What Roku model device do you have? 

If you have a Roku enhanced "point-anywhere" remote, we would recommend taking a look at the troubleshooting steps provided on our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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