Remote acts like the batteries are dead. Won't connect. The phone remote won't connect , just circles. The source on the tv remote shows to My screen. So ROKU is on
More information. The network on ROKU search says, Gesner 5 and my phone says gesner 5.
Our home has two choices Gesner or Gesner 5.
Thanks for the inquiry.
What Roku model device do you have?
If you have a Roku enhanced "point-anywhere" remote, we would recommend taking a look at the troubleshooting steps provided on our Support page here: How do I resolve problems with my Roku® enhanced "point-anywhere" remote?
Please keep us posted.