Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ChadGW
Level 7

Remote becomes unpaired on Streaming Stick Plus

I have a Streaming Stick Plus which is plugged in so it never powers off. My remote requires me to get within a few feet of the stick to pair. I can then move away for a few hours at around 15-20 ft and the remote is fine. What's annoying is that when I go to use my TV a day later, I need to move close to the TV for the remote to pair before I can use the Roku. Does this sound normal? It's very annoying. I would love to fix this.

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5 Replies
RokuShawnS
Level 10

Re: Remote becomes unpaired on Streaming Stick Plus

You might be getting interference from the TV.

https://forums.roku.com/viewtopic.php?f=28&t=69020
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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ChadGW
Level 7

Re: Remote becomes unpaired on Streaming Stick Plus

Yes, I thought that was the case so I moved it to another location about 6 feet away from the TV on an hdmi cable (runs through my wall and out where my equipment is setup). I still have the same issue.
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RokuShawnS
Level 10

Re: Remote becomes unpaired on Streaming Stick Plus

"ChadGW" wrote:
 (runs through my wall and out where my equipment is setup). I still have the same issue.

I'm not sure I follow.  What is your exact setup?
C. Shawn Smith
Community Liaison

------------
The Cosmos is all that is, and all that was, and ever will be. -- Carl Sagan
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ChadGW
Level 7

Re: Remote becomes unpaired on Streaming Stick Plus

In order to rule out tv interference, I plugged a 10' hdmi cable to my TV and plugged the roku into that so that it is away from the TV itself. It now sits behind a cabinet.
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wildsprite
Level 9

Re: Remote becomes unpaired on Streaming Stick Plus

did that fix your issue?

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