Remotes & Accessories

[epnicholas]

My remote dies quickly. 24 hrs and batteries die. 

[RokuMary-F]

Hi @epnicholas,

Thanks for the post.

Please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,

Mary

[ShellyJones]

Mine die in 3 to 4 days and this is ridiculous! I cannot afford to keep doing this along with every other person on here.

[BW19]

I am having the same problem with my remote.

[luvuncgirl]

Thank you, I will attempt to send a PM with the requested info.

[luvuncgirl]

Sorry to ask, but what is required to get PM enabled since I am a new user?

[RokuMary-F]

Hi @ShellyJones,

We appreciate your post.

Please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,

Mary

[ShellyJones]

I don’t know how to send you a private message. It looks as though everyone else has the same issue.

[RokuMary-F]

Hi @ShellyJones,

Thanks for following up.

For more information about how to send a PM, visit our Community post here: https://community.roku.com/t5/Welcome-to-the-Roku-Community/Welcome-to-the-Community/m-p/514427#M125...

Please note to include with your Roku account email address, and the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,

Mary