Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Remote arrows up and left dont function

Brand new streaming stick plus. 

Brand new out of box 

Up and left arrows dont work.

Tried pairing and resetting multiple times

Tried new batteries

Tried charging stick

Lg g3 smart tv


I cannot enter my wifi password because the arrows wont allow me to go up or to the left! 

0 Kudos
1 REPLY 1\
Community Streaming Expert

Re: Remote arrows up and left dont function

There's not much you can do with a defective new remote except return or replace it. Should be covered by warranty.

[Edit] Thought just hit me.  Do you happen to have another Roku that uses a wifi-direct remote (i.e. one you don't have to point at the Roku)?  You could re-pair that remote to the new Roku and get it set up that way.  Once paired you could get by using the Roku App on a smart phone or tablet connected to the same net to control one or the other Roku.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
0 Kudos