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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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goodfellas
Level 7
‎06-08-2020 06:02 AM

Remote arrows up and left dont function

Brand new streaming stick plus. 

Brand new out of box 

Up and left arrows dont work.

Tried pairing and resetting multiple times

Tried new batteries

Tried charging stick

Lg g3 smart tv

 

I cannot enter my wifi password because the arrows wont allow me to go up or to the left! 

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makaiguy
Level 18
‎06-09-2020 09:36 AM

Re: Remote arrows up and left dont function

There's not much you can do with a defective new remote except return or replace it. Should be covered by warranty.

[Edit] Thought just hit me.  Do you happen to have another Roku that uses a wifi-direct remote (i.e. one you don't have to point at the Roku)?  You could re-pair that remote to the new Roku and get it set up that way.  Once paired you could get by using the Roku App on a smart phone or tablet connected to the same net to control one or the other Roku.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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