Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Remote app

I just got new WiFi installed and I lost my remote so I downloaded it on my phone but I can’t connect to it because it’s saying both devices need to be connected to the same WiFi but how can I get to the WiFi if the remote isn’t connecting?

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1 REPLY 1\
Community Streaming Expert

Re: Remote app

You gotta have a remote to set up a Roku device on a network. We need the model number to direct you to the correct remote. The model number is on the device in tiny tiny tiny writing, or on the box.

Roku Community Streaming Expert
Note: I am not a Roku employee.

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