Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Clarkmd
Level 7

Remote app for my phone stopped letting me use headphones.

I've had the "official" Roku app on my Samsung phone for several months.

This past weekend it stopped allowing me to use my headphones.

When I click the headphone icon it just goes to the home page.

What's up?

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1 REPLY 1\
StreamerUser
Level 20

Re: Remote app for my phone stopped letting me use headphones.

https://community.roku.com/t5/Roku-Mobile-App/Activating-private-listening-on-my-Roku-App-shuts-down...

Try rolling back your Roku Remote app version and reporting the bug to Roku:

https://apkpure.com/roku-official-remote-control/com.roku.remote/versions

Be aware that not all versions may work with all devices, and that you'll want to disable Play Store auto-updates in general, or for the Roku Remote app, otherwise it will update to the latest version for your device again.

You should also contact Roku directly and report the crash bug with the latest Android version:

chat/email:   https://support.roku.com/contactus      (choose setup/ultra/other/need more help?)

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