Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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_lmartinez
Level 7

Remote Volume Control Issue stuck at 100

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Hi Danny, I see your reply on the issue with the 100% stuck at the top right corner. Is there a public solution or do you have to link to my device?

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1 Solution

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_lmartinez
Level 7

Re: Remote Volume Control Issue.

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I went to control settings and repaired my remote to the tv. Open the battery compartment and held the sync button.

that should work

View solution in original post

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19 Replies
Faithofstihl
Level 7

Re: Sound volume not working 100 in top right.

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I am having the same problem. Did you find an answer?

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suebaklarz
Level 7

Re: Remote Volume Control Issue.

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Danny,

I have the same issue with the volume control as identified in this blog.  The volume of 100 is noted in the upper right hand corner and volume control buttons on device doesn't work.  Can I email you the details you need?   

thanks,

sue B

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Volume Control Issue.

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@_lmartinez @Faithofstihl @suebaklarz

Thanks for the posts.

We would be happy to look further into this issue.

Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

-screenshot of what you are seeing on screen

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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mrosen7
Level 7

Re: Remote Volume Control Issue.

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Hi Danny I am having this same issue 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Volume Control Issue.

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@mrosen7

Thanks for the post.

Can you please provide the information that I have requested in my previous post?

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Nmax
Level 7

Volume Control Stuck at 100

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we are unable to control volume it is stuck at 100 and will not go up or down we have a Toshiba TV and are using the Roku remote that came with box. 


We have a a Roku 4660x Roku Ultra 

YJOOCN719800 - serial #
CK488C719800 Device ID

10.0.0 software version

we have tried resetting and repairing remote multiple times  This happens on multiple apps not just one channel  we will try to tract error.

NinjaDiver7
Level 7

Re: Remote Volume Control Issue stuck at 100

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Having the same 100 volume issues

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_lmartinez
Level 7

Re: Remote Volume Control Issue.

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I went to control settings and repaired my remote to the tv. Open the battery compartment and held the sync button.

that should work

View solution in original post

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rn1371
Level 7

Re: Remote Volume Control Issue.

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Hi, got the volume issue (stuck at 100), tried repairing remote, new batteries, etc.

Device 4670X Roku Ultra

serial #YJ002P749377

Device ID KW9982749377

Software version 10.0.0 build 4177-46

has occurred in both Amazon prime and youtubeA4E6329E-CD05-4D97-A717-225BE6B21C53.jpeg

 

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