Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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slim33151
Level 7

Remote Volume Control Issue stuck at 100

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Volume control stopped working on my roku ultra remote after about a year. When I press volume control button, a speaker icon with the number 100 appears in the top right corner of the tv screen. I've checked the settings. It says the volume control is on.  Reset the device more than once. Same result each time.

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4 Solutions

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Volume Control Issue.

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@slim33151 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Volume Control Issue.

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@SpaceFanatic @Sclawgal @Fhebsi @jetlag 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

For more information about how to send a private message (PM), visit our Support page here: Welcome to the Community


Thanks,
Danny

Danny R.
Roku Forum Moderator

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BH56
Level 7

Re: Remote Volume Control Issue.

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Reading other comments in this thread with my mute and sound buttons not working, I went to settings> remote & devices> remote> remote in use> program tv> as suggested, followed the instructions and all is now well.  (I also replaced the batteries but that did not fix it.)

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Volume Control Issue.

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Hi everyone!

Thanks for the posts regarding the issue you are experiencing.

Please be aware that we are still investigating the root cause for why this happened.

In the meantime, please set your Roku Remote again for TV controls. Navigate to Settings > Remotes & Devices > Remotes > [select your remote] > Set up remote for TV control. For more information about this setup process, visit our FAQ here: https://support.roku.com/article/115013019828.

If you are still experiencing an issue, please see this thread for more information: https://community.roku.com/t5/Remotes-Accessories/Did-your-Roku-remote-lose-volume-and-TV-control-af...

To avoid further confusion on this thread, we will be closing this thread out.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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35 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Volume Control Issue.

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@slim33151 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Mznaenae
Level 7

Re: Remote Volume Control Issue.

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My remote is having the sane issuse when i try to turn up it says 100. And wont turn up

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Volume Control Issue.

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@Mznaenae 

Thanks for the post.

As stated in my previous reply, please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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deannage
Level 7

Re: Remote Volume Control Issue.

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Same, same, same, same. No Resolutions. I am supposed to get my new remote control by replacement other misfunciton remote control 

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Henson
Level 7

Re: Remote Volume Control Issue.

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My Remote control volume is at 100 and will not go back down or mute

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Volume Control Issue.

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@Henson 

Thanks for the post.

Can you please provide us with more information about the issue you are experiencing?

Please provide us the following information:
-Roku device/TV model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-summary of what and when this issue is occuring

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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SpaceFanatic
Level 7

Re: Remote Volume Control Issue.

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I have the same issue, but I don't know how to send you a private message with my information.

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Sclawgal
Level 7

Re: Remote Volume Control Issue.

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 I am stuck at 100 volume on top right screen when I press volume as well just started two nights ago I have unplugged device and tv I have restart device then factory reset changed batteries on remote unpaired remote repaired and reset codes used different codes.on remote nothing is working it worked before no issues but not now. Please help thanks 

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Fhebsi
Level 7

Re: Remote Volume Control Issue.

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I’m running into the same issue. Can someone help with this? 

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