Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Rikiri
Level 7

[Remote] Voice search not working outside of the US

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it is saying don't understand, when I used the handsfree voice command settings so basically the handsfree voice command is not working properly, infact it's not working any at all.

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RokuAustin
Community Manager
Community Manager

Re: Roku voice remote pro

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@Rikiri wrote:

OK so i did some research on the Roku website and this is what it said, Voice search and voice control is supported in Canada, Ireland, Mexico, the United Kingdom, and the United States. but i live in Jamaica so i guess that's probably why is not working, the command that i ask is, whats the time, turn on TV, turn off TV, play a movie, play music and all it keep saying is (didn't understand.)


Sounds like you solved it, @Rikiri! Currently, Voice Search isn't available in Jamaica. We hope to expand our feature set in the future. Thank you for the follow-up.

More questions? You know where to find us!

Happy Streaming

Austin 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku voice remote pro

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@Rikiri

Thanks for the post.

Can you provide us with more information about what you are experiencing? What voice commands are you using with your remote?

For detailed information about using Voice commands with your new Voice Remote Pro, we would recommend checking out our Support page here: Why is a voice command not recognized?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Rikiri
Level 7

Re: Roku voice remote pro

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OK so i did some research on the Roku website and this is what it said, Voice search and voice control is supported in Canada, Ireland, Mexico, the United Kingdom, and the United States. but i live in Jamaica so i guess that's probably why is not working, the command that i ask is, whats the time, turn on TV, turn off TV, play a movie, play music and all it keep saying is (didn't understand.)

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RokuAustin
Community Manager
Community Manager

Re: Roku voice remote pro

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@Rikiri wrote:

OK so i did some research on the Roku website and this is what it said, Voice search and voice control is supported in Canada, Ireland, Mexico, the United Kingdom, and the United States. but i live in Jamaica so i guess that's probably why is not working, the command that i ask is, whats the time, turn on TV, turn off TV, play a movie, play music and all it keep saying is (didn't understand.)


Sounds like you solved it, @Rikiri! Currently, Voice Search isn't available in Jamaica. We hope to expand our feature set in the future. Thank you for the follow-up.

More questions? You know where to find us!

Happy Streaming

Austin 

View solution in original post

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