Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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smd0411
Level 7

Remote Scrolling

My remote is continuously scrolling. Tried restarting the device several times and removing batteries from the remote, neither resolved the issue. There are no other remotes nearby that are causing interference. Assistance needed. 

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6 REPLIES 6\
makaiguy
Community Streaming Expert

Re: Remote Scrolling


@smd0411 wrote:

My remote is continuously scrolling. Tried restarting the device several times and removing batteries from the remote, neither resolved the issue. There are no other remotes nearby that are causing interference. Assistance needed. 


Are you saying the tv scrolls while the batteries are removed from the remote?  If so that indicates the scrolling is not caused by the remote.

Have you tried unplugging the device from its power source for a few seconds then plugging it back in?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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smd0411
Level 7

Re: Remote Scrolling

@makaiguy Correct, the scrolling continues even when batteries are removed. I’ve tried unplugging the device, as well as restarting it several times. Unfortunately, the issue persists. 

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makaiguy
Community Streaming Expert

Re: Remote Scrolling


@smd0411 wrote:

@makaiguy Correct, the scrolling continues even when batteries are removed. I’ve tried unplugging the device, as well as restarting it several times. Unfortunately, the issue persists. 


At this point, then, the only thing I can suggest is to do a Factory reset and set it up again from scratch.  While powered up, press and hold the unit's reset button for AT LEAST 30 seconds, no matter what you see on the screen. When it comes back up follow the on screen prompts. Link it to your existing Roku account and you'll get all your old channels, although you'll need to log into the ones with logins again.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
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Tivoburkee
Community Streaming Expert

Re: Remote Scrolling

When its scrolling is there a light on the front of the tv blinking constantly?

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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smd0411
Level 7

Re: Remote Scrolling

@Tivoburkee Yes, the light on the front the Roku device blinks continuously. 

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smd0411
Level 7

Re: Remote Scrolling

Thanks, @makaiguy I’ll give it a try and let you know if the issue is resolved. 

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