Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Magician8220
Level 7

Remote Scrolling

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Whenever I use the remote to scroll it just continue scrolling and doesn't stop, even when I take the batteries out.  it doesn't matter what screen I'm on it just keeps on doing it. Is there any way someone has any information on how I can get this to stop?

1 Solution

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku menu keep scrolling

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@SnowQueen 

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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27 Replies
renojim
Level 21

Re: Scrolling

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Have you tried new batteries?

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makaiguy
Level 21

Re: Scrolling

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Have you tried restarting the device?
Settings > System > System restart

These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.
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Mls1184
Level 7

Re: Scrolling

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I am having the same problem. When I click a button to turn on the tv and get to the menu it is just scrolling and won’t stop. We have tried new batteries and rebooting the device.

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Tivoburkee
Level 21

Re: Scrolling

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Look for other remotes in the room, in cushion, under a book, sounds like IR interference. 

Edmund
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luckygirl47
Level 7

Roku is Scrolling Non Stop

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My roku is scrolling non stop. I have unplugged it, reset it and I've checked the other remotes and changed batteries. When I reset and it has the pick language screen all it does is scroll fast. I'm not sure what to do next....

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Scrolling

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@Magician8220 @luckygirl47 

Thanks for the post.

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Abbymeek
Level 7

Re: Remote Scrolling

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I am having same issue. How do I contact you Danny?

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renojim
Level 21

Re: Remote Scrolling

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Click on his name then "View Profile".  Look for the "Contact Me" section and "Send this user a private message".

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neoleb1977
Level 7

Re: Remote Scrolling

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Hello Dear,

since this morning my ROkU TV screen has been scrolling with no stop

i followed the steps you've suggested by it didnt work

kindly advise 

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