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How to stop remote from endlessly scrolling

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Whenever I use the remote to scroll it just continue scrolling and doesn't stop, even when I take the batteries out.  it doesn't matter what screen I'm on it just keeps on doing it. Is there any way someone has any information on how I can get this to stop?

1 Solution

Accepted Solutions
RokuDanny-R
Retired Moderator

Re: Roku menu keep scrolling

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@SnowQueen 

Thanks for the post.

Please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator

View solution in original post

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85 REPLIES 85
renojim
Community Streaming Expert

Re: Scrolling

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Have you tried new batteries?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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makaiguy
Community Streaming Expert

Re: Scrolling

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Have you tried restarting the device?
Settings > System > System restart

These things are just little special purpose computers. Like their big brothers sometimes you just need to clear things out by restarting them.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Mls1184
Newbie

Re: Scrolling

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I am having the same problem. When I click a button to turn on the tv and get to the menu it is just scrolling and won’t stop. We have tried new batteries and rebooting the device.

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Tivoburkee
Community Streaming Expert

Re: Scrolling

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Look for other remotes in the room, in cushion, under a book, sounds like IR interference. 

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

Roku is Scrolling Non Stop

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My roku is scrolling non stop. I have unplugged it, reset it and I've checked the other remotes and changed batteries. When I reset and it has the pick language screen all it does is scroll fast. I'm not sure what to do next....

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RokuDanny-R
Retired Moderator

Re: Remote Scrolling

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@Magician8220 @luckygirl47 

Thanks for the post.

If you are still unable to resolve the issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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Abbymeek
Newbie

Re: Remote Scrolling

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I am having same issue. How do I contact you Danny?

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renojim
Community Streaming Expert

Re: Remote Scrolling

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Click on his name then "View Profile".  Look for the "Contact Me" section and "Send this user a private message".

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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neoleb1977
Newbie

Re: Remote Scrolling

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Hello Dear,

since this morning my ROkU TV screen has been scrolling with no stop

i followed the steps you've suggested by it didnt work

kindly advise