Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Cheyennekridde
Level 7

Remote Problem

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My dog ate my Roku remote and it is not working. My Roku is not paired to the Internet so I cannot use the app on the phone. How do I fix this? Do I need to buy a whole new Roku, or can I get a new remote? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Problem

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@Cheyennekridde

Thanks for the post.

I've found over the years, that apparently dogs love our Roku remotes! If the Roku device is not connected to your wireless network yet, you will need a physical remote to set up the device. What Roku model device do you have? You can find a compatible replacement remote on our Products page here: https://www.roku.com/products/accessories/player


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Remote Problem

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@Cheyennekridde

Thanks for the post.

I've found over the years, that apparently dogs love our Roku remotes! If the Roku device is not connected to your wireless network yet, you will need a physical remote to set up the device. What Roku model device do you have? You can find a compatible replacement remote on our Products page here: https://www.roku.com/products/accessories/player


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Firehazardrav
Level 8

Re: Remote Problem

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YALL.

I STUMBLED ON THIS AND FEEL LIKE A GENIUS. 

RENAME YOUR MOBILE HOTSPOT TO THE LAST KNOWN NETWORK YOU CONNECTED TO

SET THE MOBILE HOTSPOT PASSWORD AS THE SAME PASSWORD TOO

MINE CONNECTED INSTANTLY!!!

USE A SECOND PHONE WITH ROKU APP INSTALLED AND CONNECT TO SAME MOBILE HOTSPOT. NOW YOU CAN CHANGE THE NETWORK OR USE THE REMOTE

 

YAAAAAAAY!

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