Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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MusicCityTiger
Level 8

Remote Paring and Meraki Wireless networks

Well I figured out my remote pairing problem this morning. I run Cisco Meraki wireless AP's in my home (I work in IT).  I could not pair a remote to my Roku Ultra, thought I had a bad one, returned it, and had the same problem again. Turns out that Cisco Air Marshall was detecting the Roku direct wifi network (created by the Ultra, that the remote connects too) as a "rouge" access point, and was putting it into containment, not allowing anything to connect to it!  That is a security feature for business networks that the Meraki gear supports on the 3rd radio.  I whitelisted the Roku  "DIRECT-roku-011-DD77BA" network and now remotes are pairing and everything is working fine!

4 REPLIES 4\
GooberGuz
Level 7

Re: Remote Paring and Meraki Wireless networks

absolutely genius!!! 

thank you for posting the solution!!

joetosto
Level 8

Re: Remote Paring and Meraki Wireless networks

Hi - as a novice meraki admin at home, could you tell me where/how in the meraki dashboard you whitelisted the roku network?  i'm having the EXACT same issue.  thanks! J

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MusicCityTiger
Level 8

Re: Remote Paring and Meraki Wireless networks

In your Meraki Dashboard, go under "Wireless / Air Marshal"    and under the "SSID Allow List", go ahead and white list your Roku SSID

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joetosto
Level 8

Re: Remote Paring and Meraki Wireless networks

thank you!  unreal - been having this problem for such a long time.. was getting ready to dump roku and/or meraki...appreciate the help. hope i can return the favor to the community.

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