Remotes & Accessories

[CarePiggies]

I have reviewed the post online, I still can not get the remote to work on my device trying the different methods posted.  I however was able to download the remote to my phone and it works without error.  The issue is I am not always home for them to my phone and husband will only use the remote.  Are there any suggestions on how to fix the remote?

[renojim]

I would take it apart and clean it internally.  It may just be easier to get a new remote.

[makaiguy]

---

@CarePiggies wrote:

• I have reviewed the post online, I still can not get the remote to work on my device trying the different methods posted.  I however was able to download the remote to my phone and it works without error.  The issue is I am not always home for them to my phone and husband will only use the remote.  Are there any suggestions on how to fix the remote?

---

Does your husband have a smart mobile phone or a tablet?  He could also install the Roku app and use it as a Roku remote.

Otherwise, short of disassembling the remote and cleaning and renewing the button contacts, you'll need to get a physical remote.  What model (and model number) is it?  Find out via Settings > System > About.  We can then advise you on what remote to get.

[RokuDanny-R]

@CarePiggies 

Thanks for the post.

If you are still unable to resolve the issue you are experiencing.

Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny