Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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PES
Level 7

Remote Not Working Solution

For all the Roku customers who have received no help from Roku regarding remotes not working and unable to pair -  here is the SOLUTION!!!!  Download the Roku App on your phone - it is free.  Then you can connect to your Roku devises and there is a remote on the App.  Thanks to my grandson and his girlfriend, I got the solution.  Sorry about this Roku but NO THANKS TO YOU AND YOUR SUPPORT PEOPLE WHO DON'T SEEM TO WANT TO SOLVE CUSTOMER ISSUES!!!.  So, my advice to all of you is to go to the younger folks in your family for help. I don't have to use the remote that came with the stick any longer.

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2 REPLIES 2\
StreamerUser
Community Streaming Expert

Re: Remote Not Working Solution

To be fair, that isnt a solution - its a workaround (though a good one)

A solution would be being able to use the remote again (as you were before).

Did you try all the steps in this support article?

https://support.roku.com/article/208755708

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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makaiguy
Community Streaming Expert

Re: Remote Not Working Solution

The Roku app is a partial solution at best.   It will STOP working if:

  • You do a Factory reset of your Roku, which cancels all settings including your net connection.
  • Do a network connection reset on your Roku, which  removes your net connection.
  • Your Roku loses its net connection for some reason and you need to reconnect to the net.

In any of these cases you cannot use the Roku app on a phone to set up a new net connection for the Roku because the app can only talk to a Roku that is ALREADY connected to your network.

Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
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