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Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Rustyford1947
Level 7
‎01-02-2021 09:27 AM

Remote Locks up after headset being plugged into the remote

Our Roku Ultra remote stops working after a headset is plugged into it. The stoppage may occur at various time periods after the plug is in. Generally within an hour. If one pulls the batteries out and reinsert them, it will work or a short period. The remote will not turn on the TV or change volume or have any effect on the TV.. This remote has been used only a month or two. What to do??
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2 REPLIES 2\
RokuDanny-R
Roku Employee
Roku Employee
‎01-06-2021 03:44 PM

Re: Remote Locks up after headset being plugged into the remote

@Rustyford1947 

Thanks for the post.

Have you tried replacing the batteries in your remote to see if you are still experiencing the issue?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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MMLoweNH
Level 7
‎12-29-2021 11:19 PM

Re: Remote Locks up after headset being plugged into the remote

I have this problem too with a system less than a month old..  Roku Ultra SKU # 4800R Remote # RC651 firmware 4134 battery at 38%. Possibly affected by use of volume buttons. Unplugging the heatset doesn't help.... remains locked until power reset .  It looks like Roku remotes have had this problem for years?  Any suggestions? 

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