Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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ssunday
Level 7

Remote High Pitch Noise

My Roku remote stopped working. When it stopped it started making a high pitch noise when you replace the batteries. How do you fix this issue. 

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4 Replies
RokuMary-F
Roku Employee
Roku Employee

Re: Remote High Pitch Noise

Hi @ssunday,

Thanks for the post. I'd be happy to help take a closer look to see how we can help.

Could you please provide the serial number of your Roku device by going to Settings > System > About.

Please let us know and we'll continue assisting you from there!

Thanks,

Mary

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dan-abby
Level 7

Re: Remote High Pitch Noise

Hi,

I am also experiencing a high pitched noise from my remote. The remote does not work. Changing batteries does not help. Please advise.

Thanks

Dan

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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote High Pitch Noise

Hey @dan-abby

We'd love to help you out!

Please send us the model and the serial number of the Roku device associated with the affected remote. It can be found at the back or underneath the player itself. 

In the meantime, you can also use the Roku mobile app as a remote. To know how it works, visit this link: https://support.roku.com/article/217288467

We look forward to hearing from you soon!

All the best,
Kariza

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dan-abby
Level 7

Re: Remote High Pitch Noise

I tried sending you a private message with the info. Did you get it?

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