Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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RokuKariza-D
Roku Employee
Roku Employee

Re: Remote High Pitch Noise

Hey @jcfd84

Thanks for bringing this to our attention.

I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Robinson805
Level 7

Non functional remote-high pitched squealing noise

My remote stopping working. Fresh batteries only produce a high pitched squealing noise. Please help?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Non functional remote-high pitched squealing noise

@Robinson805 

Thanks for the post.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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jcfd84
Level 7

Re: Non functional remote-high pitched squealing noise

Serial #-YJ00A4795356

Device ID- KW905A795356

 

Thanks Danny!

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Robinson805
Level 7

Re: Non functional remote-high pitched squealing noise

Here is my info. (Again)

serial #YSOO3E996561

devjce # FW2023996561

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RokuKariza-D
Roku Employee
Roku Employee

Re: Non functional remote-high pitched squealing noise

@Robinson805

Thanks for providing us your information.

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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abbie_zaremba
Level 7

Re: Remote High Pitch Noise

My remote is doing the same thing. I put new batteries in it and now it is making a high pitched ringing noise but not working. The batteries work in other remotes. Also, I have tried resetting using the instructions on the help pages. I have also tried using the movile app but it cannot find my device. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Remote High Pitch Noise

Hi @abbie_zaremba,

Thanks for reaching out regarding the remote issue you are experiencing.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Regards,
Mary

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abbie_zaremba
Level 7

Re: Remote High Pitch Noise

SN: S01230435205

I can’t use my remote to get to systems so I looked on the back of the roku. 

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RokuMary-F
Roku Employee
Roku Employee

Re: Remote High Pitch Noise

Hi @abbie_zaremba,

Thanks for keeping in touch and providing the additional information.

I have passed along your information to our Support team. They will follow up and assist you via email.

Regards,
Mary

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