Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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5995
Level 8

Remote Frequently Disconnects

Well, what do you want to call it when you have a clear view of the front of the Roku4 and you had just re-paired the remote and within minutes the roku4 will not respond to that remote until you go through the process again? Is that a disconnect? I've tried using "dropped", and "unpaired" as keyword. 

So what do we do? It is IR, it is not a constant communication thing. So why does the roku4 need to go through a recycle and the remote re-paired before it will work? Freq drop? (as in frequency, or would you prefer angstroms?).

IT AIN'T working correctly. So what KEYWORDs would *you* use?

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2 REPLIES 2\
RokuKariza-D
Roku Employee
Roku Employee

Re: Remote Frequently Disconnects

Hi @5995

Thanks for posting here in the Community!

For clarification, are you having issues with your IR remote? If so, you can try the troubleshooting steps in this Support link: How to resolve issues with your Roku® simple remote or Roku voice remote

Please keep us posted.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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5995
Level 8

Re: Remote Frequently Disconnects

For clarification, were you meaning for me to get back into a vicious cycle to then come back to here and start over?

If so, use this link: brians.wsu.edu/2016/05/19/vicious-viscous-circle-cycle/

Otherwise, read what I said for comprehension. And then address the issue.