Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 8

Re: Remote Finder on Ultra

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Out of the box issue.. I'm guessing the issue is a defective model you've released Danny

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Level 8

Re: Remote Finder on Ultra

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ROKU TEAM @RokuDanny-R DANNY PLEASE READ THE POSTS

All of us are experiencing problems that clearly and plainly stated are not related to batteries or distance.  The **bleep** thing quits listening for a signal from the network. It is as if the remote immediately goes to sleep and only wakes when a button is pushed.

This is a software issue almost certainly related to some choice that makes the batteries last longer.  But I don't care about batteries if I havr yo buy a nee friggin remote again!!

Replacement remotes are prohibitively expensive/unavailable,  and the remote finder is THE reason I upgraded.

Screenshot_20200808-094258_Roku.jpg

 

Now I feel cheated.

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Level 8

Re: Remote Finder on Ultra

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Help us out here @RokuDanny-R !

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Roku Employee
Roku Employee

Re: Remote Finder on Ultra

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Hi everyone,

Thanks for the posts and providing me with your information.

I have passed along your concerns and information to the appropriate team to look further into.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Remote Finder on Ultra

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All,

I received a replacement remote from Roku in attempt to fix the problem, but the same issue persisted. 

Roku just approved a warranty replacement for the base unit. Awaiting shipping confirmation. I’ll update this thread as I try the new unit. 

For those who are newer to Roku, we have another Ultra units that work totally fine with the remote finder, so don’t give up hope. It really does work!! 

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Re: Remote Finder on Ultra

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add another to the list with the exact same problem and my batteries are new and less then 4 feet away from unit with full internet access with gig speed network. Grrrr aggravated as all.🙁

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Level 7

Re: Remote Finder on Ultra

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Remote finder does not work the way it's supposed to work. It works with me only if I press the button right after using the remote!! But if more than ten seconds, the remote goes into a deep sleep and doesn't respond. What's the point of buying this model if this feature does not work when needed?

My Roku Ultra is ethernet connected. Any help??? 

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Level 7

Re: Remote Finder on Ultra

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It looks like I am also having the same issue of the remote finder not working. It is a newer ultra bought in last couple months. The batteries are new and my connection is excellent. The router is less than 5 feet from system. The only way I could get it to emit a sound was with the remote through the set up screen. 

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Level 7

Re: Remote Finder on Ultra

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Having same issue with unit I bought about a month ago. The finder works great if I’ve just pressed a button on the remote, but never works when I’ve actually lost the remote. I tried putting remote on far side of room thinking it might be a distance or Wi-Fi problem. It worked just fine as long as is recently tested the finder function and/or recently pressed a button on the remote. As soon as I let it sit there for a bit and try hitting the find button it doesn’t work. Batteries are brand new so this isn’t a power or Wi-if issue. Not sure what to do as I really liked this feature. I’m really tempted to ditch Roku and go with Apple TV since they have HBO Max. 

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Level 7

Re: Remote Finder on Ultra

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Same problem here.

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