All of us are experiencing problems that clearly and plainly stated are not related to batteries or distance. The **bleep** thing quits listening for a signal from the network. It is as if the remote immediately goes to sleep and only wakes when a button is pushed.
This is a software issue almost certainly related to some choice that makes the batteries last longer. But I don't care about batteries if I havr yo buy a nee friggin remote again!!
Replacement remotes are prohibitively expensive/unavailable, and the remote finder is THE reason I upgraded.
Remote finder does not work the way it's supposed to work. It works with me only if I press the button right after using the remote!! But if more than ten seconds, the remote goes into a deep sleep and doesn't respond. What's the point of buying this model if this feature does not work when needed?
It looks like I am also having the same issue of the remote finder not working. It is a newer ultra bought in last couple months. The batteries are new and my connection is excellent. The router is less than 5 feet from system. The only way I could get it to emit a sound was with the remote through the set up screen.
Having same issue with unit I bought about a month ago. The finder works great if I’ve just pressed a button on the remote, but never works when I’ve actually lost the remote. I tried putting remote on far side of room thinking it might be a distance or Wi-Fi problem. It worked just fine as long as is recently tested the finder function and/or recently pressed a button on the remote. As soon as I let it sit there for a bit and try hitting the find button it doesn’t work. Batteries are brand new so this isn’t a power or Wi-if issue. Not sure what to do as I really liked this feature. I’m really tempted to ditch Roku and go with Apple TV since they have HBO Max.