Remotes & Accessories

Help with Roku remotes and accessories, including pairing a remote, setting up TV power & volume control, using voice commands, power adapters, cables, headphones, and wireless speaker accessories.
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Level 7

Re: Remote Finder on Ultra

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How does one perform a software update

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Level 21

Re: Remote Finder on Ultra

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Software updates generally happen automatically as long as the power is always connected.  You can always check to see if there's an update available from Settings->System->System update.

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Level 8

Re: Remote Finder on Ultra

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The updates , if they really do that, have never repaired the find feature.

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Level 7

Re: Remote Finder on Ultra

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When is the near future? Mine still doesn’t work and yes I, up to date on updates.

Roku Employee
Roku Employee

Re: Remote Finder on Ultra

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Hi everyone,

Thanks for the post.

Please be aware that we have identified the issue and expect this to be resolved in a future update.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Remote Finder on Ultra

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Yeah, that's what you said 3 months ago...

If you're not going to post some kind of ETA, a response to why it's taking so long, or any kind of new information at all, why even bother replying?

Level 7

Re: Remote Finder on Ultra

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Is this problem with all the new Roku Ultras?  If I take this one back to walmart and exchange it for another ultra... Will that resolve the problem??? Or is it all a problem with all the new roku ultras? 

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Level 8

Re: Remote Finder on Ultra

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I Received a replacement remote and it worked worst than my first one, you couldn't get it to make any sound , no how. As far as I have experienced, almost all of them don't work.

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Level 7

Re: Remote Finder on Ultra

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ETA on the fix? We've been waiting forever for this to be fixed and the kids lose the remote daily. I'm going to have to buy a tile tracker and duct tape it to the back of the remote if you don't get this fixed soon.

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Roku Employee
Roku Employee

Re: Remote Finder on Ultra

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@R2D2user 

Thanks for the follow up.

As stated in my previous post, we have identified the issue and expect this to be resolved in a future update. I have not further information available to provide at this time.


Thanks,
Danny

Danny R.
Roku Forum Moderator